Identification of the Owner and General Information
These Terms and Conditions govern the access and use of the website www.bosquia.com (hereinafter, the Website) owned by Bosquia Nature, S.L (hereinafter, Bosquia), with CIF B-52569829 and registered office at Av. Argentina 132, Gijón, as well as the services and products offered by Bosquia on its Website.
Bosquia offers this website subject to these Terms and Conditions. By visiting the website or using the services or applications of the website, the user accepts these Terms and Conditions.
Access to the website does not require user registration. However, to contract any of the services offered by Bosquia, user registration and acceptance of these conditions will be required before completing the payment.
The following Terms and Conditions of Bosquia define the rights and obligations of Bosquia and the Users within the framework of the website. These are the only Terms and Conditions applicable to the use of the website (without prejudice to the fact that certain services may have particular conditions) and to the ordering of products through the website, and they replace any other conditions, except by prior agreement in writing between Bosquia and the User.
Orders and Conditions of Sale
The services and products offered through the Bosquia website are intended for the acquisition of trees by Users.
To contract a service from Bosquia, the User must be over 18 years old.
From the website www.bosquia.com, Bosquia will send orders to any part of Spain.
To place orders through the website, the User must provide a series of data prior to contracting, through the purchase form, which will be necessary to manage their purchase order.
Price, Payment Method, and Discount Codes
Once the form data is completed, the User must proceed to pay for the order through the payment methods specified on the website.
After the payment is made, the User will receive an email confirming the order, which will include a summary of the items purchased, the requested shipping method, and the destination address.
If an incident occurs at the time of payment that prevents the payment from being completed, the User will receive an automatic error message and their order will not be processed until the payment process is successfully completed.
The prices of the services are expressed in Euros (€), including taxes and management and shipping costs, the amount of which will be indicated at the time of final confirmation of each order.
All displayed prices are final prices, expressly including the Value Added Tax (VAT), without prejudice to the fact that the user will have detailed information on the price of the product at all times.
Information About Bosquia’s Products and Services
The data included on the website in each product and service description, in their photographs, graphic or iconographic representations, or videos, as well as trade names, trademarks, or distinctive signs of any kind, have an informative function only. Therefore, Bosquia disclaims any responsibility for the appearance of errors in such information, although it commits to taking all measures within its reach to correct any errors or omissions as soon as possible after being informed of them.
Withdrawal
If the User is not satisfied with the products received in their order, the User, in accordance with the General Law for the Defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire order or, if preferred, may return any of the products that were part of the total order, all without any penalty and without the need to indicate the reasons.
However, the User must bear the direct cost of returning the order to Bosquia, whether they return the entire order or only some of the products in the order.
To formalize the return, the User must contact Bosquia at info@bosquia.com. Upon receiving this communication, Bosquia will indicate the method of shipping the order to its offices or warehouses.
The User may send the product to the following Bosquia offices/warehouses:
- Office in Spain: Attn: Bosquia. Av. Argentina 132, 33213 Gijón
Bosquia is not responsible for the courier company that the User hires for the return of the order. In this sense, Bosquia recommends that the User require the courier company to provide the delivery receipt once the courier has delivered the product to Bosquia’s offices/warehouses, so that the User has proof that the product has been delivered correctly to Bosquia.
The costs of returning the order (such as shipping costs through courier companies) will be borne directly by the User.
The product must be unused and with all its labels, packaging, and, where applicable, original documentation and accessories that came with it. If the User does not proceed in this manner or if the product has suffered any damage, the User accepts that the product may suffer depreciation or that Bosquia may refuse the return.
Once Bosquia receives the order and verifies that it is in good condition, Bosquia will proceed to refund the total amounts paid by the User.
If the User decides to return the entire order, Bosquia will refund the User the total amounts paid (including shipping costs).
If the User only wishes to return one or some of the products that were part of the order, Bosquia will not be able to refund the shipping costs that the User paid for the entire order.
Bosquia informs Users that the refund period for the amounts paid will depend on the payment method used by the User when purchasing the product:
- If the User has made the payment by credit/debit card, Bosquia will refund the amount paid within 14 calendar days from the date the User decided to terminate the contract.
- If the User has made the payment via PAYPAL, Bosquia will refund the amount paid within 24-48 business hours from the date the User decided to terminate the contract.
In any case, Bosquia will refund the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User informed of their decision to withdraw from the contract.
Product Exchange Policy
Bosquia does not accept exchanges between a product purchased by the User for another product offered on the website.
If the User wishes to exchange a product, they must exercise their right of withdrawal for the same according to the provisions of clause 6 and subsequently purchase the new product they desire.
Website Use
The use of the website for fraudulent purposes or in connection with criminal offenses or illicit activities of any kind is not permitted.
It is also prohibited to send, use, or reuse illegal, offensive, abusive, indecent, defamatory, obscene, or threatening material of any kind, or material that constitutes a violation of intellectual property rights, registered trademarks, confidentiality, privacy, or any other rights, or is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain letters, mass mailings, or any other type of “spam” and, in general, any type of unnecessary annoyance or inconvenience.
The User agrees to use the information or content they have access to through the Website or third-party Websites accessible through links from the Website in a lawful, diligent, honest, and correct manner, always respecting current legislation and these Terms and Conditions.
The User also undertakes not to maliciously or intentionally cause damage or harm that may impair, alter the Website itself, or introduce or disseminate computer viruses that may cause unauthorized alterations to the contents or systems that make up the Website.
Bosquia reserves the right to deny access to the website or even cancel orders to Users who misuse the contents and/or fail to comply with any of the conditions that appear in this document.
Intellectual or Industrial Property
The intellectual property rights of the page www.bosquia.com, its source code, design, navigation structures, and the various elements contained therein are the property of Bosquia, who has the exclusive right to exploit them in any form and, in particular, the rights of reproduction, distribution, public communication, and transformation, in accordance with applicable Spanish and European legislation.
Bosquia informs that it does not grant any express or implied license or authorization over the intellectual and/or industrial property rights or any other rights or property related, directly or indirectly, to the contents included on the website. The total or partial reproduction of the contents of the website is strictly prohibited, not even through a hyperlink, without the express written consent of Bosquia. Unauthorized use of these contents will give rise to the legally established responsibilities.
Hyperlinks
The hyperlinks contained on the website may direct to third-party web pages. Bosquia assumes no responsibility for the content, information, or services that may appear on these sites, which are understood to be offered exclusively for informational purposes by Bosquia, and which in no case imply a relationship, acceptance, or endorsement between Bosquia and the persons or entities that own such content or the sites where they are located.
Partial Nullity
In the event that any Clause of these Terms and Conditions is declared null, the remaining Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.
Modifications
The information that appears on this website is current as of the date of its last update. Bosquia reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The modifications to the Terms and Conditions will take effect from the moment of their publication on this website.
Personalization of Campaigns
The User is subject to a random campaign, so the terms relating to shipping applicable to each order may vary randomly. The User’s personal data will not be considered as a variable when determining the specific conditions of each order.
Notifications
All communications between Bosquia and the User regarding the contracting of orders through the website will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.
Language
Bosquia may translate these Terms and Conditions, its Privacy Policy, or any other operational rule, policy, or procedure that may be published on the website. In the event of a conflict, the Spanish version will prevail.
Ethical Policy on Suppliers
As a prestigious and reliable company committed to providing high-quality products to its customers, Bosquia recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to regularly provide an environment that protects the health and safety of employees, as well as their basic human rights. All suppliers must comply with their national laws and regulations regarding employment, particularly with respect to the following:
- Minimum working age
- Freely chosen employment
- Health and safety
- Freedom of association and the right to collective bargaining
- Absence of discrimination
- Absence of harsh or inhumane treatment
- Working hours
- Wages
- Working conditions
Bosquia will never knowingly acquire supplies from countries that violate the aforementioned principles. We also expect our suppliers to uphold these principles in their dealings with their own suppliers. Due to the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of every individual involved in the production of our products. However, as Bosquia continues to grow, it recognizes the importance of taking the initiative and doing everything possible to uphold the rights of the people involved in the manufacturing of its products.
Applicable Law and Jurisdiction
These Terms and Conditions are subject to Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Tribunals of the User’s place of residence.
Furthermore, in accordance with the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution for consumer disputes, Bosquia informs you that, in the event of a dispute, the User residing in the European Union may go to the “Online Dispute Resolution Platform” developed by the European Commission, in order to try to resolve extrajudicially any dispute arising from the provision of services by Bosquia.
To access the “Online Dispute Resolution Platform,” you can do so through the following link: http://ec.europa.eu/consumers/odr/
